Responsible Gambling at Oxibet Canada

If you're already concerned about your gambling — or someone else's — please skip ahead to the helpline numbers below. That is the fastest way to reach trained help. Every service we list is free, confidential, and available without a referral.

Tools in your Oxibet account

Every account we open includes responsible gambling controls from day one, and you can set them the moment you register. We would rather you used them before play becomes a problem than as a recovery tool afterwards. You'll find them all under Account Settings → Responsible Gambling once you're logged in. Set your limits before you accept any offer from us: the wagering requirements attached to a bonus can keep you playing longer than you planned, so don't take one you don't fully understand.

Deposit limits

Daily, weekly and monthly caps on the total amount you can deposit. Once you set one, we block deposits beyond the limit at the cashier until the period resets. Reducing a limit takes effect immediately. Increasing one requires a cooling-off period before the change applies — usually 24 to 72 hours — and that friction is deliberate on our part, so the decision isn't made in the middle of a session.

Wagering and loss limits

Wagering limits cap the total amount you can bet across our casino and sportsbook in a given period. Loss limits cap your net losses — once you've lost the limit amount, we block further bets until the period resets, even if you still have funds in your account. We recommend loss limits in particular, because they enforce a stop point regardless of how the session is going.

Session time limits

Set a maximum length for any single session. When you reach it, we log you out automatically. This matters most in our casino and crash games, where every round carries a built-in house edge and the fast game cycles can make an hour pass without you noticing.

Reality checks

Pop-up notifications that interrupt your play at intervals you choose — every 30 minutes, every hour, or any other cadence. Each one shows what you've wagered and won or lost since the session started, plus the time elapsed. We interrupt you on purpose: it gives you a deliberate point to decide whether to continue or stop.

Cool-off periods

Temporary locks that keep you out of your account for a fixed period: 24 hours, 7 days, 30 days, or any custom period up to six months. A cool-off doesn't close your account or touch your funds — we simply block login and deposits for the duration. Use one whenever you want a break without taking the more permanent step of self-exclusion.

Self-exclusion

A longer-term lock on your account: six months, one year, or permanent. It blocks all access, prevents new deposits, and takes you off every promotional message we send. Once you activate it for a fixed period, we cannot reverse it before that period ends, however you ask us to. That is by design.

Self-excluding with us covers your account with us and nothing else. If you want to shut yourself out of gambling more broadly, your provincial gambling authority operates a register that covers multiple operators — the Canadian Mental Health Association or your provincial helpline can connect you with the right scheme for where you live.

Warning signs that gambling has become a problem

Problem gambling rarely arrives suddenly. It usually develops gradually, often without the person involved noticing, until it produces a moment of crisis. Recognising the early signs lets you step back before the consequences become serious, and we would rather you stepped back than kept playing with us. For the evidence rather than our word for it, the Canadian Centre on Substance Use and Addiction publishes Canadian research on gambling-related harm at ccsa.ca.

Common warning signs include:

• Spending more time or money on gambling than you intended
• Borrowing money to gamble, or using money meant for bills, rent or essentials
• Hiding the extent of your gambling from partners, family or friends
• Feeling restless, anxious or irritable when you're not gambling
• Trying to win back losses by betting more (chasing losses)
• Lying about gambling activity or about your finances
• Missing work, school or family commitments because of gambling
• Gambling to escape stress, low mood, conflict or other personal problems
• Feeling unable to stop or reduce gambling even when you want to
• Thinking about gambling constantly, including planning the next session

One or two of these occasionally isn't necessarily a problem on its own — but a pattern, or several together, is a clear signal to step back and get support. Problem gambling is recognised as a treatable condition, and reaching out early significantly improves recovery outcomes. For a structured self-assessment rather than a list, CAMH's Problem Gambling Institute of Ontario publishes free questionnaires and treatment information at problemgambling.ca.

If you're worried about someone else

Most of the provincial helplines we list below support family members and friends too, not just the person gambling. If you're worried about a partner, parent, child or friend, you don't need their permission to call — you can get advice, information and emotional support on your own behalf. The conversations are free and confidential, and the trained staff understand how hard it is to approach someone who may not yet recognise they have a problem.

Free, confidential support across Canada

Every Canadian province and territory provides a free, confidential gambling support service. None of them are ours, and none are affiliated with us or any other operator — they are independent, government-funded services with trained counsellors who help with everything from a first worry to an active crisis. Nothing you tell them comes back to us. Most operate 24 hours a day, every day of the year, and all are free to call.

If you're outside Canada, or you'd rather use a service that isn't tied to one province, these organisations work across the country and are likewise independent of us:

• Responsible Gambling Council — research, resources and information across all Canadian provinces. responsiblegambling.org
• Gamblers Anonymous — peer-support 12-step program with meetings (in-person and online) across Canada. gamblersanonymous.org
• Gam-Anon — separate 12-step program specifically for family and friends of problem gamblers. gam-anon.org
• GamTalk — moderated online community for people affected by gambling, open 24/7. gamtalk.org

Protecting minors from gambling

Everything we offer is strictly for adults of legal gambling age — 18 in Alberta, Manitoba and Quebec, or 19 in all other Canadian provinces and territories. Underage gambling is illegal and harmful, so we verify age at registration specifically to keep minors out. If we find an account belongs to an underage player, we close it immediately and any winnings are forfeited.

If you share devices with children or younger family members, a few practical steps stop accidental or deliberate access:

• Log out of your account with us every time you finish a session — don't leave it logged in on a shared device
• Use a password or biometric lock on devices that have access to gambling sites
• Don't save your password or payment details in the browser on shared devices
• Consider installing parental control software that blocks gambling sites on devices used by children: BetBlocker (free), Gamban (paid) and GamBlock (paid) all work at the device level and are recommended by gambling support charities

Talking about it is the hardest first step

For most people who struggle with gambling, the hardest part of getting help is the first conversation — with someone close to them, or with a support service. Shame, secrecy and the fear of being judged keep people from reaching out, sometimes for years. Every provincial helpline above is staffed by people whose job is specifically to take that first call. They have heard every situation; nothing you describe will surprise them, and nothing you say will be judged.

If you've read this far because you're worried about your own gambling — or someone else's — calling the helpline for your province is the simplest next step. It's free. It's confidential. It doesn't involve us. And it commits you to nothing beyond the conversation itself.

If a phone call feels like too much, many of those services also offer text, email and online chat. The Responsible Gambling Council's site at responsiblegambling.org lists the right contact methods for your province. Whichever you choose, we would rather you made contact than kept playing — and if you ask us to lock your account, it stays locked.